$re = '/(?ms)!TIME!(?<AgentInitialResponseTime>[^!]*)!.*!NAME!(?<Agent>[^!]*)/m';
$str = '!CI!!L!en!/LO!!TIME!1/1/2019 2:51:27 AM!/TIME!
!NAME!Rohi!/NAME!
!TEXT!Yes!/TEXT!!NAMEID!rohi@test.com!/NAMEID!!MID!13!/MID!!UTCEPOCHTIME!1546329087000!/UTCEPOCHTIME!!/CINST!';
preg_match_all($re, $str, $matches, PREG_SET_ORDER, 0);
// Print the entire match result
var_dump($matches);
Please keep in mind that these code samples are automatically generated and are not guaranteed to work. If you find any syntax errors, feel free to submit a bug report. For a full regex reference for PHP, please visit: http://php.net/manual/en/ref.pcre.php