use strict;
my $str = '"Customer office is responsible for this. Contact info can be found {link}{www.customerservice.com}{her!}{link} More info can be found {link}{www.customerservice.com/moreinfo}{her!}{link}"';
my $regex = qr/{link}{(.*?)}{(.*?)}{link}/p;
my $subst = '<a href=\\1>\\2</a>';
my $result = $str =~ s/$regex/$subst/rg;
print "The result of the substitution is' $result\n";
Please keep in mind that these code samples are automatically generated and are not guaranteed to work. If you find any syntax errors, feel free to submit a bug report. For a full regex reference for Perl, please visit: http://perldoc.perl.org/perlre.html